STAYING FIT TOGETHER IN A SAFE ENVIRONMENT 

We're really looking forward to welcoming you back to our centres just as soon as we are advised it is safe to do so. 
 
We will be opening our activities in phases starting with the gym. Fitness classes will be available shortly afterwards and we will be announcing dates for our courts, The Forum Cinema, our swimming pools, Junior activities and Berzerk in due course. 
 
To keep our customers and colleagues safe gym sessions and fitness classes will need to be booked in advance. 
 
As we welcome you back, we want you to stay fit and healthy in a safe environment. We have some simple but effective rules in place that everyone must follow. Watch our video to find out more. 

Revised Opening Times and Programmes 

We’re opening in a measured way in line with the latest Government guidelines. This means initially our opening times will be shorter. 
Gym sessions can be booked in 1 hour slots so we can ensure everyone can workout in a safe, clean and socially distanced environment. We’re sorry, but under 16s will not be able to train with us initially. 
Please arrive for your pre booked session ready to train and do not bring bags. Our changing rooms remain closed for the time being but customer toilets are available. 
Some of your favourite fitness classes may not be on the timetable and Mounts Baths will not be running classes initially, but we are working hard to get back to a full timetable as soon as possible. Please ensure you book your fitness class in advance. 
We have removed mats from our classes for the time being. If you are attending one of our fitness classes please bring your own mat. 
We will continue to offer some classes online for members only.  

Keeping Our Centres Safe For Everyone 

We have introduced social distancing measures across our centres. Our cleaning and sanitising practices have also been increased. New procedures have been put in place and we are asking you to follow the guidance given. 
Protective screens and visible signage have been installed to help you enjoy your visit with us in the safest possible way. 
We have space markings on our floors to help facilitate social distancing 
We are spacing equipment 2 metres apart in our gyms. We are also limiting the number of people training at any one time with 1 hour bookable only sessions. 
We have a 30 minute window between gym sessions to allow equipment to be cleaned 
We are regularly cleaning high contact touch points throughout our centres 
We have clearly marked additional hand sanitising stations throughout our centres 
We are reducing fitness class sizes to accommodate social distancing 
 
Our customers and colleagues health, safety and welfare is our upmost priority. 

Protecting Yourself and Others 

If you are displaying any symptoms or considered to be in a ‘vulnerable’ group please stay at home and stay safe. 
Wash your hands and/or use the hand sanitisers provided when entering our buildings and at regular intervals throughout your visit. 
Be respectful of social distancing. Follow our clear floor markings and keep 2 metres apart from other people. 
Ensure you always clean machines and equipment before and after use with the cleaning materials provided. 
If you need to sneeze or cough please do so into a tissue and bin it after use. 
 
We want you to enjoy your visit and help you to protect yourself and others. 

Booking Gym Sessions and Fitness Classes  

All gym sessions and fitness classes will need to be booked online in advance. We’re sorry but under 16s will not be permitted to train in our gyms initially, we will let you know once this changes. 
Members, Leisure Card Holders and Non Members can book gym sessions and fitness classes 8 days in advance. 
Gym session bookings will open once we have a confirmed re-opening date. 

Trilogy Online Fitness Classes 

We will continue to run our Facebook Live class timetable through the Trilogy Northampton Facebook page during our first week of re-opening for everyone to join in for free. From the second week of re-opening onwards online classes will be available to Trilogy members only through the Trilogy Members Online Classes Facebook Group. Further details on how to join the group will be made available once we re-open.  

Colleague Training and Expertise 

All of our colleagues are fully trained on our new cleaning, sanitising and safety procedures to ensure they are delivered to the highest possible standards. 
 
 

FREQUENTLY ASKED QUESTIONS 

Here are some questions you may have about your membership, our centres and activities and our cleaning and safety procedures. If your question isn’t covered in this section please click here to contact us. 
 
Adult Memberships 
 
Do you have any reopening membership offers? 
Yes, we are offering discounted rates on our Supergold, 55+ and Student memberships. Please click here to find out more or call us on 01604 838333. 
 
I cancelled my membership can I re-join without the 12 month contract? 
Yes, our 12 Supergold Single membership will be offered with no contract on a 1 month rolling basis. Click here to see all our membership options and re-join. 
 
Can my payments remain frozen if I am unable to return immediately? 
Yes, members can request a further 3 months freeze by contacting us here. There is no charge to freeze for customers on rolling contracts. For customers currently in committed contracts, a £5 per month freezing charge will apply. 
 
Will the months missed whilst my membership was frozen be added to the end of my contract? 
Those members in a contracted term will have the closure period added onto their memberships. 
 
Can I have a refund for my membership fees that were collected whilst you were closed? 
Please contact us here to submit your refund request and we will be in contact with you. 
 
Do I have to give 30 days to cancel even though you have been closed? 
If you wish to cancel your membership the normal 30 day notice period is required along with the other terms and conditions detailed in your membership contract. 
 
 
Junior Memberships 
 
What about Junior Active Memberships? 
All Junior memberships will remain frozen until we are able to re-start our junior activities programme. Once we have a confirmed date, we will communicate this to our members via our social media platforms, website and customer email. Click here to opt in to receive our emails.  
 
Will my child’s swimming, gymnastics or football course space be saved? 
Whilst our Junior Active membership remains frozen your child’s space will be saved. If you decide to cancel the membership, your child will be removed from the register. 
 
How do I book a gym session? 
The best way is to book online here. Book online will be available 8 days in advance once we have a confirmed re-opening date. 
You can also call us on 01604 838333 Monday to Friday 8am to 6pm and 9am to 2.30pm at weekends once we have re-opened. 
 
Can non-members book gym sessions and fitness classes? 
Yes non-members can book 8 days in advance. 
 
Can I book more than one session in a day? 
Yes, however if you book back-to-back gym sessions you will be required to leave the centre in between sessions whilst we clean the equipment and return at the start time of the next session. 
 
If I don’t have access to book online how can I book? 
You can call us on 01604 838333 Monday to Friday 8am to 6pm and 9am to 2.30pm at weekends once we have re-opened. 
 
When will your swimming pools re-open? 
We are following Government and Swim England guidance on this and will communicate as we receive further information. 
 
When will swimming lessons restart? 
This will be determined by Government and Swim England guidance. We will communicate as we receive further information. 
 
When will gymnastics/football courses restart? 
Once we have a confirmed date, we will communicate this to our members via our social media channels, website and customer email. 
 
Will you be running the holiday Playscheme and holiday activities over the summer? 
We are currently looking into what facilities we can provide whilst maintaining social distancing guidelines. Please contact us here to register your interest and we will be in touch when we have more information. 
 
How do I get a refund for a court/party I had booked whilst you were closed? 
We will contact you as soon as possible to resolve this. 
 
Is safe social distancing recognised/adhered to? 
Yes, the safety of our customers and colleagues is our priority. Watch our video to see how our Safe Environment Plan, based on the UK Active COVID-19 reopening framework and Government guidance is put into practice across our centres. 
 
What is the cleaning/hygiene regime in place? 
Watch our video to see our cleaning and sanitising procedures. Gym session times are staggered to allow for equipment/areas to be cleaned in between. We ask all customers to wipe down the equipment once they have finished using it with the cleaning products provided. Please sanitise your hands at our designated hand sanitising stations and on entering and exiting our centres andthroughout your visit. 
 
Will staff being wearing PPE? 
All our colleagues have received comprehensive Covid-19 training. Where appropriate colleagues will wear personal protective equipment 
 
Can I train in a mask and gloves? 
You can if would prefer to do so, however we ask that you take them home with you and avoid disposing of them within our centres. We will not be providing PPE equipment for customers. 
 
Will I need to have my temperature checked before coming into the centre? 
No, however if you are displaying any symptoms please stay at home. 
 
Can you pass Covid-19 from sweat? 
No, there is no current evidence that the virus can be spread by perspiration (sweat). 
This is supported for non-respiratory fluids by the Centres for Disease Control and Prevention (CDC) however, limited data is available on sweat/perspiration 
 
Do enclosed environments of gyms create higher risk of Covid-19 transmission than other indoor places, such as clothes shops, bars or restaurants? 
No, there is equal chance of getting COVID-19 in all areas indoors, the key is keeping social distancing in place, follow cleanliness guidelines and aerosolisation guidelines. 
We have introduced new cleaning, sanitising and social distancing measures in all of our facilities to ensure that our members can work out safely. 
 
Does physical activity (exercise) increase resilience to Covid-19? 
WHO recommends regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers - all conditions that can increase susceptibility to COVID-19. 
 
Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID-19 risk. Furthermore, physical activity is central in weight management and positive changes in body composition, which again are linked to COVID-19 risk. 
 
What are your opening times? 
Our opening times will be shorter during our first phase of reopening. Monday-Friday 0630-2030 and weekends 0900-1430. 
 
Can under 16s visit the centres? 
Initially gym sessions will only be available to those aged 16+. 
 
Can I come into the centre to join? 
We would advise that you join online here or call our contact centre on 01604 838333. 
 
Will I have to queue outside? 
Please only attend 5-10 mins prior to your booked session as you will need to queue outside. A member of staff will check you in prior to your session and advise you on the information you will need to enjoy your work out safely. 
 
Will the changing rooms be open? 
Changing rooms will not be available, please arrive ready to train. 
 
Will lockers be available? 
No, personal belongings should be kept with you at all times. We also ask that you do not bring bags with you. 
 
Will toilets be available? 
Toilet facilities will be available. 
 
Will water fountains/drinking water be available? 
Our water fountains will remain switched off for the time being. Drinks can be purchased from our vending machines. 
 
Can I bring my own workout mat? 
Yes, you will need to bring your own work out mat, we will not be providing them. 
 
Can I bring my own sweat-towel? 
No, we ask that you use the paper towels provided 
 
Will food and beverages be available in centres? 
Vending machines will be in operation and we ask that you pay by card. You can still purchase drinks from our CoffeeBoxes, these will be card payment only. 
Staying Fit Together In A Safe Environment 
 
 

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