30   Useful Links 

NPLQ Team Training Sessions July 2021 

The following dates are currently available to be booked: 
Mounts Baths - 28 July 
Lings Forum - 8 July 
Danes Camp - TBC 
Cripps - 5 July 
If you would like to book onto one of these sessions then please email  
Mounts: Leah.Stacey@nltrust.org.uk 
Cripps and Danes Camp: Connor.Lake@nltrust.org.uk 
Lings Forum: Keri.Worrall@nltrust.org.uk 
Please be aware of the following when attending Team Training: 
Do not attend if you have any signs or symptoms of COVID-19. 
Wear a face mask at all times. 
Bring your own notebook & pen. 
Maintain social distancing throughout the centre. 
Please remember it is a requirement of your NPLQ qualification to maintain your training each month. 

Staff Support 

Counselling Service 
Speak to accredited counsellors via a 24/7 confidential telephone support line 
or phone 0800 107 6147 employer=Unity Leisure 

Return to Work Training 

Please familiarise yourself with our Staff Safe Environment Plan, Customer Safe Environment Plan and Swimming Safe Environment Plan before returning to work.  
Please log into your iHASCO training account to gain access to the following training which should be completed before returning to work. Check your personal email account for messages allocating these courses to you. 
iHASCO Infection Prevention and COntrol 
iHASCO Returning to work during/after Covid-19 
iHASCO FAW Refresher (FAW qualified employees only) 
Covid-19 – Staff Questions – Our Answers 
(The answers to the questions below are what we understand the position to be at present : should this change or more information become available we will update the answers where necessary) 
Q. If I take up a second job to cover the lost 20%, can the pay exceed that 20% 
A. There is no limit on the amount you can earn in a second job, but you do need to be available to commence your hours with the Trust immediately after the furlough ends. 
Q. how do I access Wider Wallet, it asks for a code? 
A. To access these benefits go to https://unityleisure.widerwallet.com/home and register using the code WW4662S. 
Q: Can I get part time work to make up my 20% where I have been furloughed? 
A: HMRC guidance says that you can be put on furlough by one employer and continue to work for another – but in accordance with the terms and conditions of your employment you may need to agree any additional employment with your line manager https://www.gov.uk/guidance/check-if-you-could-be-covered-by-the-coronavirus-job-retention-scheme 
Q: Will payslips be posted out? 
A: We will post payslips out where possible 
Q: In terms of the intricacies of furlough if it is going to impact my other job by being furloughed on 2 different employers. If it does not affect my other income then I do not mind. 
A: This will not affect your other job. You can be furloughed in one job and still work the other. 
Q: How does this affect maternity pay? 
A: Maternity Pay will continue as normal. 
Q. I have being told about a covid-19 training course based upon working practice in the workplace. Is this correct and is there any plans to get us up to speed in this area? 
A. Please be advised that we have a draft phased opening plan for all sites, this includes safeguarding staff and customers, and training for staff is included within this plan. All staff will receive refresher training relevant to their role & specific Covid-19 training as part of the phased opening plans. We will be communicating directly with staff regarding the return to work once dates and timelines have been finalised. 
We are keen to get back up and running and bounce back stronger with the support of everyone in the team and we will aim to update staff as soon as possible . 
Comsave - Instant access savings & affordable credit direct from your pay 
• Join Commsave before the end of June 2021 and get £25 to get your saving started! 
• Access to a range of savings accounts with the chance to earn a competitive dividend. 
• Affordable loans available when you need them. 
Money Saving Expert Advice on Coronavirus 
This website includes support on: 
Financial product support 
Help for renters 
Energy bill help 
Budget Planner 
A guide on how to budget includes a free budget planner which analyses your finances to help you manage and control your cash. 
Wider Wallet 
Wider Wallet part of your staff benefit package. This website provides access to a package of benefits and discounts, all designed to make your money stretch further. Register using the code WW4662S 
Purchase additional annual leave for 2021 through the salary sacrifice scheme. Closing date for applications is 11 December 2020. Visit Wider Wallet for more information. 
Changing Direct Debits and Standing Orders 
You may need to change the payment dates for your Direct Debits and Standing Orders. The best thing to do if you are unsure of how to do this is to contact your bank or building society for help and guidance. All of their contact details can be found on the internet. 
Please use the link below to find out a general information about direct debits. 
General financial support information 
Information to support you if you are struggling to pay your bills due to coronavirus. 
23 July 2021 
Stage 4 Exit Lockdown 
Thank you to everyone in the team, July 19th stage 4 exit from lockdown went to plan and we’ve had a good reaction from our customers. 
As mentioned, please continue to request that everyone follow’s these guidelines below: 
• Maintain a safe space when using the facilities 
• Continue to wash hands and use the hand gel on a regular basis 
• If experiencing any CV19 symptoms avoid using Trilogy and get tested immediately 
• Isolate from others when instructed to do so by the relevant authorities 
• Follow the government CV19 guidelines that remain in place to manage the virus 
Trilogy Recovery 
Membership levels and participation continue to recover well and we’re ahead of expectation 
As mentioned, the plan is to take a practical, managed approach to reintroducing activities and capacity levels, with another review in September once the holidays end and further data is available. 
• Our intention is to confirm opening dates for Lazergeddon / Health Suites (Aug/Sept) 
Priorities for Trilogy going forward 
• Strategy 2022 – 2025 - Sept Board review / launch Nov AGM 
• Business Plan & Roadmap - Linked to Strategy timeline - Board approval Sept 21 
6-month Business Recovery plan & day-to-day delivery of Service 
• Jul – Sept Management of lockdown exit & school holidays 
• Sept Second review of operations and delivery of service (based on data) 
• Nov AGM Strategy update (Nov Annual General Meeting) 
• Aug – Dec Software review / Trilogy App / Pitch Bookings 
• Sept onwards Plan physical Gym changes (post CV19) Oct – Dec implement 
• Sept – Oct Review branding aligning with Strategy & update 
Job Retention Furlough Scheme 
As we continue to re-open our service and increase capacity, I am aware that some of the Trilogy Team remain on furlough or part-time furlough. I understand this is unsettling and we’re giving this situation our full attention. As soon as possible and where practical anyone on furlough will get a full update from their line manager regarding their own individual position. Where we can, Trilogy will be integrating everyone back into the workplace when appropriate. Thank you again for your patience and understanding regarding this position. 
Road to Tokyo Challenge 23 July to 8 August – Your Chance to Win a MZ-Switch! 
From 23 July we’ll be encouraging our customers via social media and email to take part in the national ‘Road to Tokyo’ step challenge to celebrate the Olympic Games. We’d like the Trilogy team to take part too! 
The step challenge is being run nationally by Community Leisure UK. We’re asking customers and the team to log their daily steps with the aim of Trilogy trying to make it to Tokyo as a team. Steps can be done anywhere but we will of course be encouraging customers to visit a Trilogy facility, then log them on our dedicated page on the Road to Tokyo website here . You can track your steps using a smartphone, fitness watch, or a pedometer. You can even log your steps based on how many minutes you have walked! Proof of step count will only need to be uploaded if logging more than 10,000 steps per day. 
The challenge runs for 2 weeks finishing on 8 August and we’ll be doing two prize draws at the end amongst those that have entered. 
• Customer prizes - 1 x 3 months free membership and 1 x Myzone MZ-3 
• Team prize – Myzone MZ-Switch 
Sign up and be a part of getting Team Trilogy the 5,777 miles to Tokyo! 
Thanks again for helping to drive the recovery of Trilogy. If you have any questions or need further support at this time please keep in mind the information available to all Trilogy Team members on the team webpage here. 
Team Trilogy 
John Fletcher 
Managing Director 
19 July 2021 
Stage 4 exit lockdown 
Good news, we can now relax our controls on July 19th. However, as you’ll be aware CV19 cases continue to rise so it’s important we adopt a common-sense approach when exiting lockdown ensuring we protect the Trilogy team, our customers and equally our business going forward. 
We will continue to ask that everyone follow’s the simple guidelines below: 
• Maintain a safe space when using the facilities 
• Continue to wash hands and use the hand gel on a regular basis 
• If experiencing any CV19 symptoms avoid using Trilogy and get tested immediately 
• Isolate from others when instructed to do so by the relevant authorities 
• Follow the government CV19 guidelines that remain in place to manage the virus 
Trilogy changes as of July 19th – stage 4 exit from lockdown 
• Cashless – all sites will remain cashless until further notice 
• Other than at Cripps – general Swim Session bookings will remain in place - one minor change – there will be no charge for babies in arms under 1 years old and no need to book a place for baby 
• Cripps Swimmers will change to open swim session – no bookings required 
• Capacity levels will increase in all activities – this will be increased at all sites on a stage by stage basis, governed by demand – each session will keep some breathings space for babies 
• Bookings – no restrictions on dry side bookings e.g. rule of six no longer in place 
• Customer Journey – AMs will determine and adapt the journey where appropriate at each site (corporate approach) – making it easier for the customer and keeping practical aspects 
• Health Suite – opening date TBC – this won’t open July 19th – Target August (TBC) 
• Site CV19 published guidelines to be softened - general, wash hands, make space, if you have symptoms don’t come in will stay in place – 2 metre distancing etc. will go 
• Masks will no longer be a mandatory requirement in Trilogy sites – it will be a personal decision (for both staff & customers) 
• Track & Trace will remain – 1 QR at entrance of each facility 
• COVID Cleaning to remain as appropriate - managed by the Area Managers at each facility 
• Opening times to be expanded and communicated to all in advance (minimal change) 
• Function bookings at Duston – events will follow as appropriate (date TBC) 
• Gyms & classes to remain in existing location – reviewed in September 
• Kids Parties to be re-introduced at all sites (in a staged manner) 
• Swim school – a managed increase to lesson capacity 
• Airflow measures to remain in place until further notice 
As mentioned, the plan is to take a practical, managed approach to reintroducing activities and capacity levels, with a review in September once the school holidays have ended and further data is available regarding CV19. 
Unfortunately, although our recovery is going well, we must still maintain a cautious approach ensuring we manage viability of our service, reducing expenditure and driving income to ensure we remain financially stable as a business. 
Trilogy Recovery 
• Our membership levels continue to recover well and again are slightly ahead of expectation. Participation levels for all activities are also positive, which bodes well for July 19th. 
• 442 membership sales to date in July (261 adult / 181 juniors) with a 258-net gain 
Pre CV19 Totals July Variance Pre CV19 % 
Adult 11,375 7,420 -3,955 65% 
Junior 5,581 4,323 -1,258 77% 
Combined 16,956 11,743 -5,213 71% 
• Trilogy had a good response to the ‘National Thank You days’ 4th & 5th July NHS offer 
• Trilogy have been successful in the Public Health HAF funding programme. This means positive holiday scheme funding for children on free school meals, enabling more children to access Trilogy activities during the school holidays. 
Employee Assistance Programme 
Just a reminder that the employee assistance programme is available to all Trilogy team members. 
‘Whether your mental health is suffering, or you simply need some advice on a legal or debt issue, we’re here to help’ 
Speak to us today, from anywhere at any time – a totally confidential and independent support line: 
Telephone: 0800 107 6147 or visit www.colleaguesupport.co.uk (enter code 207207) 
For any further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
30 June 2021 
Trilogy Recovery 
The Forum Cinema re-opened on Fri 25th June with 60% usage. 120 attendances out of a possible 200 capacity screenings for the first weekend. 
Based on recent feedback, we remain confident all Trilogy facilities and activity programmes will be working towards a full re-opening from July 19th (TBC) – increasing capacity levels and opening the remaining programmes we offer (TBC). 
Participation Levels (combined average April – June) 
Just a reminder of all the great work you are doing as a team to get more of our customers active - click here to see what our customers think  
Starting this weekend at all of our Northampton facilities - In support of the ‘National Thank You days’ 4th & 5th July Trilogy is offering all NHS workers access to its gyms free of charge. Read more here  
Trilogy is one of the lead organisations with Delapre Abbey Trust which has attracted funding through Thriving Communities. We are currently working with partners on the development of a model to improve people’s Wellbeing 
We are working in partnership with Northamptonshire Sport on several projects including a swimming programme for women from the United African Association, and a project with Northamptonshire Police and their CIRV project. 
Trilogy is also working with the Beat the Streets Steering Group, VCSE Assembly Older People Thematic Group and we have contributed to several funding bids in partnership with Northamptonshire Public Health and the CCG recently. 
In partnership with the UON we’re actively working on getting more students physically active and how we can support student mental health through activity programmes delivered on campus, in the parks and in existing leisure facilities. 
We’re currently working with several local secondary schools on how we maximise their facilities, engaging with students, staff and the local community to become more active. 
Health & Wellbeing Programme 
Northampton Street Sports Programme re-started in April delivering 10, free to attend, weekly sessions for 8-18-year olds, delivered in priority wards by Activators, supported by volunteers and a network of partner organisations. 
The Northampton Health/ Wellbeing Walk Programme recommenced in April with 10, free of charge, volunteer led weekly walks. 
Activity on Referral restarted in May, we are re-engaging with past referral partners and establishing new pathways. We have witnessed a steady increase in referrals. 
We have registered our interest and will actively be involved as a delivery partner for the Public Health funded HAF programme. 
Apologies, we’ve recently had a glitch with our support line – this should now be back up and running. 
‘Whether your mental health is suffering, or you simply need some advice on a legal or debt issue, we’re here to help’ 
Speak to us today, from anywhere at any time – a totally confidential and independent support line: 
Telephone: 0800 107 6147 (employer – Unity Leisure) or visit the website here (enter code 207207) 
For any further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
18 June 2021 
Trilogy Recovery 
Unfortunately, the PM didn’t announce the news we wanted this week, so we’ve adapted and are still working with the COVID guidelines. Due to continued Social Distancing, this naturally means we’re limited to growing our business and limits our ability to drive income further. 
Unfortunately, we’re not yet able to open our Health Suites, we still have swim session bookings, and we are limiting numbers to Berzerk and many other activities. However, we will re-open the Forum Cinema as planned on Friday 25th June, although this will be with reduced numbers. 
The decision this week from Government will slow our recovery plan and as mentioned we will need to manage the business closely with a diligent approach to spending and a clear focus on membership recovery, ensuring we maximise financially stability for Trilogy. 
Although we didn’t receive the news we wanted this week, our overall membership recovery continues to go well. 
Membership Levels 
Business Games 
Trilogy has entered a team in this year’s Northamptonshire Business Games, taking place on Thursday 15th July at Moulton College, 5:30pm – 9:00pm. 
We’ve already had some interest for this event. However, we’re keen to give everyone an opportunity to join in and have ago, especially if you’ve not done this before. If you’re interested in participating please email Christopher.Serbyn@nltrust.org.uk with your interest and your T-Shirt size no later than Sunday 20th June (this Sunday). 
Chris will aim to allocate places on a first come first served basis. I apologise for the very short notice, unfortunately this is out of our control as we were only invited to this event last minute by the organisers, hopefully we will have more time to plan and communicate any future events of this kind. 
National Thank You Days 
You may be aware that the UK is holding two National ‘thank you days’ in reflection of COVID. These will be hosted on the 4th & 5th July. In support of these two days Trilogy will be offering all NHS workers access to our gyms free of charge on both days. 
All information to support the NHS regarding these days will be sent out in advance of the 4th & 5th July. If you do not receive this information or have any questions, please speak with your line manager. 
What our Customers really think 
In support of our Time to Shine Trilogy campaign we will be releasing a short video referencing customer testimonials here and what is being done to welcome people back and making them safe. 
I hope you’re enjoying the Euros and looking forward to the historic England v Scotland match tonight. No matter which side you’re supporting enjoy the game! 
For any further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
10 June 2021 
I’d like to start by congratulating Marie Tur who has been nominated for the ‘Fit Pro’ best female instructor award. This is an exceptional achievement to be nominated for this national award and you can show your support by voting for Marie here before the end of July. 
Trilogy Recovery 
As you’ll be aware our recovery continues to go well, with more activities restarting as we move forward each week. The customer feedback and overall response has been great, with new and ex members joining Trilogy every day. 
Participation levels have been good, with all sessions (Adult & Junior) running at well over 85% usage. 
There is a mixed response from Government regarding the next exit from lockdown on the 21st June. We will know the final decision next Monday 14th June when the PM makes his announcement, we will be prepared to adapt the business whatever final decision is made. 
Membership Levels 
As previously mentioned, our focus is on driving our membership levels back up, this is what will ensure the business remains financially stable during this ongoing recovery. Please keep delivering an excellent service that will ensure our members return and stay with us going forward. 
Wellbeing Relationships 
To help improve Wellbeing in our Community, we’re keen to foster relationships with other like-minded organisations. With this in mind, we had a positive meeting with the Director of Public Health for Northamptonshire this week to discuss what Trilogy does and how we can work with Public Health to support their aims for getting people more active. 
Commsave Credit Union 
One of the Trilogy benefits you now have is the chance to join Commsave Credit Union, and to take advantage of their savings and loans facilities. The Credit Union offers a range of savings accounts and you can save directly from your payroll each month. 
Eligible Trilogy employees are being offered a £25 incentive to anyone who joins the Credit Union before the end of June. 
You can find the full details and learn more about Commsave and their services in the ‘help manage your finances‘ section at the top of the page or by visiting Commsave’s website here  
For any further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
3 June 2021 
We’re midway through May half-term and business continues to look good for Trilogy. With many families on holiday and a sunny week, some of the sessions are quieter than expected. However overall, we’ve had a busy week with the numbers at Berzerk looking very good so far. 
The signs are promising for our long-term recovery and our membership levels continue to grow above expectation with old members returning and new members joining. 
The current focus continues to be on driving membership levels back up. Everyone in the team is doing a great job keeping the business moving forward, attracting members, and ensuring we continue to deliver a safe and welcoming environment to retain members. Thank you again to everyone in the team for your ongoing commitment. 
The next key date for Trilogy as you know is the final exit from lockdown on the 21st June. The message from Government is mixed on this date and if there will be a delay. We’ll continue to plan with the expectation that the 21st June will go ahead, and we’ll keep you updated regarding any changes. 
As mentioned, although the recovery is looking good, we’re taking a managed approach. We’ll continue to monitor the situation and we’ll continue to minimise our spend in relation to what’s on the horizon for the future of the business. 
I am aware that not everyone in the Trilogy team is back at work yet. As we progress our recovery plan and restart more programmes, we will endeavour to get everyone back to work ASAP. I appreciate it is still a difficult time for many and thank you for your continued patience, understanding and support as we continue to work through this challenge. 
As you’ll be aware, due to circumstances outside of our control Trilogy has not been able to produce printed payslips in May. You have been paid as normal and you can view your pay details through Agresso Web live and you can obviously check your bank details to confirm payment. 
I apologise for the short notice regarding payslips, if you require confirmation of payment for Mortgage reasons or a rent agreement, then we’ll ensure this is provided. If you have queries regarding pay then please contact Karen Holmes or Kerry Lovering, by emailing NLTFinance.Mailbox.nlt@nltrust.org.uk 
For further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
26 May 2021 
Monday May 17th Stage 3 exit from Lockdown went to plan at all NLT sites: 
• Class programme & 55+ group activities launched 
• Adult Learn to Swim programme launched & Junior Activities expanded 
• Berzerk Soft-Play Activity Centre & Coffee Box (Duston) re-opened 
Total bookings – first week (snapshot) review 17.05.21 – 23.05.21 
Swim session booking totals (of capacity): 
Cripps 92%  
Danes 96%  
Lings 95%  
Mounts 96%  
Average 95% 
Class bookings totals (of capacity) 
Cripps 58%  
Danes 66%  
Lings 80% 
Mounts 91%  
Duston 66%  
Average 72% 
Other Dry Side Activities 
50+ Activity Day 97%  
Kids Activities 82% 
Our Social Media coverage highlights a positive response from members and great feedback. 
Membership Recovery 
Membership recovery continues to perform above expectation and based on the response to the launch (classes/group activities) this week we’re expecting another boost to membership growth. 
Planning for the re-opening of the Cinema, Health Suites and Lazergeddon is now underway ready for the easing of controls on the 21st June 2021, with the Forum Cinema set to re-open Fri 25th June. 
We’re focussed on a positive future and we’re confident of the success of our recovery plan. However, we continue to adopt a cautious approach, ensuring we minimise expenditure and maximise income. 
Trilogy Team Wellbeing 
After a challenging year, I’m keen Trilogy continues to offer support where possible. It’s evident Physical Activity supports Mental & Physical Wellbeing and I’d like to remind you of the support packages Trilogy offers the team: 
Contracted Employees: 
• Free gym, swimming, classes, Cinema & off-peak court hire (all facilities) 
• 25% discount on Fun Zone/Playschemes, free equipment 
• 4 additional family cards (immediate family) 
• Discounted Junior active membership (own children/grandchildren) 
• Additional half-day leave every 3 months for zero sickness 
• Access to the wider wallet employee benefits / discounts scheme - click here to access register using code WW4662S 
Casual Employees 
• Free gym, swimming, classes, Cinema & off-peak court hire (all facilities) 
• 25% discount on Fun Zone/Playschemes, free equipment 
All employees also have independent support for their wellbeing via the: 
• Confidential employee counselling service - click here to access use code 72135 
• Confidential employee counselling service 0800 107 6147 
For more information and support regarding general Wellbeing, financial support or for further information please see the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
19 May 2021 
7 May 2021 
Trilogy is well into the recovery plan and we are now only 10 days away from the next re-opening stage of re-starting the studio programme, 50+ programme, Adult Swim Lessons and Berzerk from Monday 17th May. 
As always, we’re taking a controlled approach to the staged return and will be starting with a reduced programme of activities. This approach ensures Trilogy remains viable, matching expenditure with demand. 
Due to Social Distancing measures we cannot confirm a date to re-open Health Suites, end bookable swim sessions, or confirm the date for Lazergeddon and the Forum Cinema. Once it is viable to do so we will re-open all activities. 
With a reduced budget, we’re promoting Trilogy as efficiently as possible in preparation for the 17th May: 
• Mailchimp customer database email going out today (7th May) 
• Social Media – post commence 9th May announcing bookings open 
• Ongoing Social Media highlighting new classes & return of Les Mills 
• Reopening Press Release (11th May) focused on Classes, Berzerk, 50 plus days 
To protect Trilogy, the focus is on Membership Sales - with over 1,800 memberships sold in the past six weeks. 
Membership Totals - Per Site - w/c 3 May 
Pre CV19 
% Pre CV19 
Pre CV19 
% Pre CV19 
Keeping the membership drive going we’ve reduced the committed period on the Trilogy family membership to one month, the prospect reward scheme for staff will restart soon (details to follow) and there are plans to introduce a discounted staff family membership. 
Swim School continues to recover at 80% capacity and with a busy waiting list for lessons, new slots will open soon to meet the demand. The team are also working hard to expand the JNR dry-side Activity programme and delivering a busier than expected May half-term Activity and Playscheme programme at all sites. See the programme here. 
Please keep up to speed with all the Trilogy activities and programmes re-starting by speaking with colleagues, your line Manager and checking the website and social media feeds. 
Thank you again to everyone in the team keeping the business moving forward and delivering an excellent customer journey. 
If you are still interested in investing in your fitness and purchasing a Myzone switch https://youtu.be/SaPklnlE_cs at a reduced price, there is still time, please email – stella.barker@nltrust.org.uk by the 12th May 2021. 
For further information, please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
29 April 2021 
Trilogy continues to have an excellent response to its re-opening - Mon 12th April and we are actively preparing for the second stage opening on May 17th 
• Feedback from customers continues to be excellent; the sites have been busy and everyone I’ve spoken with is upbeat and pleased to be back. 
• Membership sales continue to be positive and are sitting slightly above target. 
April (1st to 19th) Sales Cancellations Net gain % of Pre CV19 
Adult 843 - 231 612 57% 
Junior 601 - 83 518 64% 
Total 1,444 - 314 1,130 60% 
• Thank you again to everyone in the team keeping the business moving forward and delivering an excellent customer journey. 
• Outdoor fitness classes are very popular, and we have now launched Outdoor Spin Class at Danes Camp. 
It’s been a great start to our recovery. However, it’s going to be tough year and we continue to take a cautious approach, minimising spend and driving income. 
• We continue to develop our relationship with West Northants Council (WNC), enabling Trilogy to take advantage of the opportunities the new Unitary Authority will bring. 
• The Capital Investment work supported by WNC is gathering pace, with the core project work due to start June/July with a planned completion at Mounts, Danes & Lings Sept 21 – the benefits of this work will ensure we reduce our utility costs and reduce our carbon footprint overall. 
MyZone has upgraded to MyZone Switch - the world’s first interchangeable heart rate monitor that can be worn on the wrist, arm, chest and in water, so you can get in the zone in your own way - https://youtu.be/SaPklnlE_cs 
To keep people active and support the Trilogy team, we’re giving staff an opportunity to purchase the MyZone Switch at cost price - £66 for staff. RRP £139.99. You can also spread the cost via a salary sacrifice over 3 months. 
To place your order or for any questions please email – stella.barker@nltrust.org.uk by the 12th May 2021 
FYI - As part of our agreement with Sport England we are surveying our members – you don’t have to do anything, however if asked, please be aware that Trilogy is sending out direct customers surveys this week. 
After a challenging year for everyone if you require further support, please speak directly with your Line Manager, and for further information, please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
21 April 2021 
Trilogy continues to have an excellent response to its re-opening - Mon 12th April: 
• Customer feedback continues to be excellent; the sites have been busy and everyone I’ve spoken with is upbeat and pleased to be back. 
• Membership sales have been phenomenal - with our positive messaging campaign, social media drive, pre-sale offer & our sales team working hard to get members back. 
April (1st to 19th) Sales Cancellations Net gain % of Pre CV19 
Adult 641 - 173 468 56% 
Junior 452 - 58 394 61% 
Total 1,093 - 231 862 58% 
• Thank you again to everyone in the team who have been exceptional throughout this situation, working hard to get the business re-open in the best possible way to encourage customers to return to Trilogy. 
• The focus is now on the second stage opening on May 17th 
o Adult indoor classes launch 
o Group activities 50+ etc. 
o Adult learn to swim programme 
o 21st May Berzerk Activity Centre to re-open 
• Outdoor fitness classes have seen a high demand and we’re planning to extend this programme to Cripps (to link in with the University) & potentially Lings Forum. 
• Demand for Activity on Referral has been high, and we are bringing back our Co-Ordinator early to restart this programme. 
It’s been a good start to our recovery; however, we’re taking a cautious approach and asking everyone in the team to do their bit and adopt a business efficient approach - minimising spend and driving income. 
After a great start to our recovery we are now actively focussing on the future direction of the business through: 
• Developing a new comprehensive business plan for the company that will deliver the current aims and objectives of our Strategy and achieve our Charitable objectives. 
• Developing a Roadmap and action plan to achieve the key objectives within the Business plan. 
• Ensuring the future organisational structure is fit for purpose and will enable the team to deliver the Strategy and future Business Plan. 
• Developing a strong working partnership with WNU Council and associated organisations. 
• Develop a cash rich position through a business efficient approach to generating income and reducing expenditure. 
Overall, the focus is on a positive future for the organisation and we’re working hard to ensure we evaluate the last 12 months, learn from our experience and continue to challenge our approach going forward. 
For further support and information, please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
14 April 2021 
As you’re aware we re-opened our clubs for Swimming, Gym, Junior courses and racket sports on Monday. A great start and a big thank you to everyone for getting the clubs ready, especially for those who worked at Midnight and early Monday morning. 
Excellent start everyone – Great work! 
• Cripps / Lings / Danes & Mounts Baths opened at Midnight - just over 70 booked in for Swimming - roughly 75% turning up to Swim on the night – it was a chilly night. 
• 30+ turned up for the gym - approximately 100 customers in total – we didn’t expect a huge number, however we did get excellent coverage from the midnight swim (both pre & post opening). 
• Re-opening has been positive, customer feedback has been excellent, and the sites have been busy (especially for Swimming). 
Our membership drive has been exceptional - the positive messaging campaign, social media drive and pre-sale opening offer are all indicating a positive start & our pre-sale is working. 
• Total pre-sales (as of 12th Apr) 644 – combined JNR 268 + Adult 376 memberships 
• Total cancellations combined 76 = 568 net membership gain 
• Total memberships 9,459 = 56% of pre CV19 level 
As you know, memberships are crucial to our business recovery and stabilising our financial situation going forward. Sales have been positive; however, we’re still adopting a cautious approach to our recovery, especially as we are expecting cancellations to increase now that DD collections are back on. 
Excellent work and many thanks to everyone in the team for the positive approach to getting the business back up and running. A great team effort, and we’re now focussing on the next re-opening stage on the 17th May. 
For further support and information, please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
19 March 2021 
We continue to plan for the re-opening of Trilogy (with the exclusion of indoor fitness classes until 17th May) on the 12th April. Final confirmation by Government on 29th March. 
We are speaking directly with the Bowls Clubs and Pitch hirers at Duston and we are working on these groups potentially returning on or around the 29th March. Taking advantage of the clocks going forward, the better weather and outdoor classes being able to open ahead of Gyms we are also launching an outdoor class programme from Saturday 10th April. Details will be communicated via our social media channels and website shortly. 
We are very keen to get the business re-open and are working hard to achieve this. As we progress our re-opening plan all appropriate staff will be contacted regarding their Return to Work arrangements and members will be updated. 
To encourage members to return we have a comprehensive plan of action in place. All ex-members will be contacted directly via phone calls and emails with an incentive to return to Trilogy, we are running a ‘Time to Shine Campaign’ focussing on vibrant and positive messaging to engage with members and we’ll be utilising all digital channels to target both old and new members. 
To take advantage of the 12th April we’ll be opening several of our clubs at midnight (00:01) for both swimming and gym. The objective is to open for a few hours to raise publicity for Trilogy and get our members revved up to return to our clubs. This plan is work in progress and an update will be publicised once finalised. 
With a loss of over £4 million last year and zero income, we have been working hard to keep the business afloat and raise funds where we can. As mentioned, we have been successful in our application to Sport England for Recovery funding and we’ll be applying for all restart grants when they become available. With a reduced membership base of 50% our focus as a company is to drive membership levels back up as quickly as possible. 
We have also been working hard to drive capital funding support from NBC to invest into our ageing facilities. This funding is specifically for plant and machinery work only. The obvious benefits of this funding are long-term and will result in a reduction in repair and maintenance costs, a reduction in utility costs and will ensure our facilities are more carbon efficient and operating in a more environmentally fashion, all which are a priority for Trilogy. 
We have been successful in raising £1.8million for the capital investment and work has now started to upgrade our plant. This is funding directly being spent by NBC, its not an expense for Trilogy and due to strict financial controls, this funding cannot be used to support Trilogy for loss of income from the recent virus. Overall, this is positive news and will benefit Trilogy in the long run. 
For further support and information, or if you have any questions please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
12 March 2021 
As Coronavirus numbers continue to fall, I can confirm that unless we are informed otherwise by Government, we are preparing to re-open the Gyms and Swimming Pools as planned on the 12th April. 
• 29th March – Outdoor sport for children & adults can open – Duston Bowls & Northampton Sports Pitch bookings can re-start 
• 12th April – Gyms & Swimming Pools to reopen / all children’s activities can re-start (clubs / activities / playschemes / Swim School) / take away food & vending can restart 
• 17th May – Group activities (50+) & fitness classes can re-start / Health Suites can re-open / Coffee Shops / Berzerk / The Forum Cinema can all re-open 
• 21st June – Lazergeddon & all event/function bookings can re-start 
To ensure a successful recovery and financial stability for Trilogy we have developed a clear Business Recovery plan that aims to maximise income and minimise expenditure throughout the next financial year. 
I am pleased to announce that Sport England have confirmed that our application for the National Leisure Recovery Fund (NLRF) has been successful. This is a significant level of funding for Trilogy and although it does not completely fix our financial situation it does increase our reserves and offers some breathing space to enable the company to stabilize and start to recover. 
Although the NLRF is a massive help, unfortunately our position is still critical. We start our recovery next month with 50% less members, equivalent to approximately £3 million a year. With the continuing Social Distancing measures our ability to drive casual income is also reduced and it will be a challenge to get the business into a financially stable position. However, with a positive team approach and a clear focus on driving the business forward I am confident we will recover quickly. 
Our opportunity to apply for the Government restart Grants is also looking positive and if successful this could contribute an additional £100k to support our recovery. 
I am looking forward to welcoming everyone back and working together to ensure Trilogy and everyone involved in the business is more successful than ever, there will be new opportunities as we work through this recovery. 
As we transfer our contracts into the new West Northants Unitary Authority (WNU) on the 1st April we are confident that this change will also bring new opportunities for Trilogy. We have had some positive dialogue with WNU, and we continue to engage closely with them as we approach this change. 
We are developing a close relationship with Public Health England and are discussing a joint project to support older adults to get more active. Our work with NCC and delivering the Mass testing programme at Danes Camp is going well and we are discussing further opportunities to expand this operation to other facilities. 
As we approach the 12th April all ‘Return to Work’ information and communications will be sent out and your Line Manager will be in-touch going forward. I ask for your patience and understanding as we work through the opening plans. 
Thank you all again for your patience, understanding and support of Trilogy during this challenging time. Hopefully we are now in the final stages of this situation and will start getting back to a normal way of life. 
For further support and information, or if you have any questions please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
24 February 2021 
Great news for Trilogy Leisure 
After the PM’s announcement this week, I can confirm we’re working towards the following timeline & key dates for re-opening Trilogy. As made clear, these dates are dependent on the data & are subject to change. 
• 29th March – Outdoor sport for children & adults can open – Duston Bowls & Northampton Sports Pitch bookings can restart 
• 12th April – Gyms & Swimming Pools to reopen / all children’s activities can restart (clubs / activities / playschemes / Swim School) / take away food & vending can restart 
• 17th May – Group activities (50+) & fitness classes can re-start / Health Suites can re-open / Coffee Shops / Berzerk / The Forum Cinema can all re-open 
• 21st June – Lasergeddon & all event/function bookings can restart 
As before we will follow our Safe Environment Plan & safe (CV19) working guidelines when re-opening the business. As always, our priority will be to re-open the business in the safest way possible, safeguarding both customers & staff. 
I am hopeful from the news this week that this will be the last lockdown and we can focus on our long-term recovery. Unfortunately re-opening the business is a costly exercise and to secure our financial stability we must prioritise driving membership income and minimising all expenditure to ensure we stay afloat. 
We’re now developing the action plans to re-open the business in the most viable way possible and over the next few weeks we will be in touch with all staff regarding a staged return to work. 
After a very challenging year for everyone, I am hopeful that we can move forward and get the business back on its feet. I look forward to welcoming you back to work very soon. 
For more detail on the Governments Roadmap for leaving lockdown click here.  
For further support and information, or if you have any questions please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
10 February 2021 
I hope that you and your family are keeping well. 
Six weeks into the third National Lockdown and unfortunately, we still have no definitive date for reopening. We continue to push for a re-opening date from the Government via UK Active, and we are actively pursuing any and all funding opportunities. 
Like every business that is currently closed for trading at this time, we wait to see if the Job Retention Scheme will be extended, or if it will be replaced. We also wait on the potential decision that the Job Retention Bonus could be re-introduced, supporting businesses once re-open and expenditure increases at a faster rate than income. We’re also investigating the opportunity to receive discretionary discounts on the Business Rates we pay. 
Once we do receive the positive news that we can re-open, we’ll have to consider again how we deliver our business going forward, what changes we’ll need to make and how we adapt to survive. 
We are lobbying NBC, the new West Northants Authority and local Politicians for support and although it is still early days, we are starting to receive recognition from those we are reaching out to. We have also been talking directly with other Leisure Trusts, our partners, governing bodies and consultants to consider what more we can do to protect the business. 
Recently we have been having progressive dialogue with a local school regarding the opportunity to manage their sports facilities. Again, this discussion is still at the early stages, and it’s obviously not possible to progress this agreement until we have greater certainty around consistent opening. It is, however a positive arrangement that we can look to develop long term for the business. 
Although we have no clarity from Government at this time it looks likely we will remain shut for a few more weeks. However, I remain confident that once we get the green light to reopen, we will stay open this time. I am also optimistic that once we are open our members will start to return, and with a strong team approach the business will recover quickly. 
Please remember for further support and information, or if you have any questions use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
4 February 2021 
I’m pleased to confirm, even though we have no opening date for our facilities we are close to re-opening Danes Camp as a Mass Testing facility for Northampton County Council. Plenty of work has gone into the team training, planning the logistics, organising the equipment, the site is looking good and nearly ready to go. 
I want to thank all those staff who have requested to work at the testing site. There is still availability and if you are interested in working at the testing site, please email your details A.S.A.P. to nltrecruit@nltrust.org.uk 
We are proud that Trilogy has been asked to deliver this service for the County and we are keen to do our part in supporting the local Community to get through this challenging period. The testing site also enables much needed income for the business and an opportunity for the team to get back to work. We are close to confirming a start date which will be communicated to all involved A.S.A.P. 
We are still chasing DCMS and Sport England regarding our National Leisure Recovery Fund application. We are having ongoing dialogue with Sport England and it is looking promising that we will be successful in our bid for the recovery fund. The outcome of this application should be confirmed by the end of February. 
Please can I ask you to share the most recent Government petition to ‘get gyms open first’ (once the current lockdown is lifted). Even if this petition is unsuccessful, any pressure we can put on the Government at this time to recognise our sector will help support our request for future funding and for leisure to be classed as an essential service. The current petition is sitting on 78,500, so please sign and share it here.  
As we approach the transition stage into West Northants, we are actively lobbying the new authority, local Councillors, MPs and local partners (UoN, NGH, NSport) for financial support in next year’s budget. Our value as a local Charity providing activity programmes, leisure facility and Wellbeing programmes is extensive, and we aim to ensure the new authority recognises the Social Value we provide, and the need for them to financially support this work ongoing. 
All NPLQ Team training dates for March are now listed on the Trilogy staff webpage. To ensure you maintain your Lifeguard training, please check dates and book your place to attend as appropriate. 
The UK Government should be publishing its Road Map and approach to end the current lock down on the 22nd February. I am confident that from this Road Map it will be clear when our facilities can re-open and what the Tier structure will look like. 
I understand that this is a challenging time for everyone in the team. However by the end of this month I am optimistic that we will have a clear date to re-open, we will have confirmation of our application to DCMS for the recovery fund and that we will also be engaging in meaningful dialogue with West Northants regarding financial support. 
I look forward to welcoming you back to work A.S.A.P. and please remember for further support and information, or if you have any questions use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
20 January 2021 
I’m sure you’re aware that Trilogy is still no clearer on a date for re-opening. 
Like everyone we are receiving mixed messages - that there is a full review early Feb with a view to end the lockdown Feb Half Term, we are also receiving information that the opening date will be in Spring-time (Mar) and this week we were informed the lockdown would run until 1 April. I apologise at present we’re unable to advise you of a re-opening date, please be assured as soon as we receive confirmed information, we will communicate this A.S.A.P. 
As you can appreciate maintaining a viable business with no clarity of an end date is challenging. As I have mentioned before we are maximising all possible funding/financial support options available to us at this time. The DCMS funding package will be confirmed late Feb, so within the next month we should be clear if our application has been successful. 
After ongoing discussions with NCC it is very likely that Danes Camp will be used as a mass testing centre (Duston & Lings potentially to follow). We have been pushing to get the team back to work, and for Trilogy staff to support the mass testing programme. Although this has not been confirmed 100%, it is looking promising that we will be able to offer some of you in the team the option to ‘Return to Work’ and support the mass testing programme. Once the final detail has been ironed out we will communicate the options on supporting this programme. We are unable to answer any questions you have, until the plans have been finalised. 
I’m sure many of you have been taking advantage of the excellent live online classes that Trilogy has been offering and training at home. We continue to explore all options for developing the programme to drive much needed income. In the meantime, please keep spreading the word to your friends and family how they can keep training with Trilogy at home during this lockdown. 
We continue to work with our key partners and governing bodies to ensure we maximise all support for both the sector and Trilogy. 
I do understand how difficult things are during this third lockdown. However, I am confident everyone in the team is resilient and will adapt to the ongoing situation. I’m certain that no matter how difficult we find this situation, before we know it Trilogy will once again re-open its doors, and everyone will be back to work with purpose. 
Please remember for further support and information use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
14 January 2021 
With all Trilogy sites currently closed the business faces continuous ongoing challenges. I appreciate how difficult it is being out of the business and still on furlough. We are doing everything we can to push for an opening date and to get everyone back to work A.S.A.P. 
We have been working hard on the application for the National Leisure Recovery Fund and I am pleased to confirm that this application was submitted to DCMS & Sport England yesterday. Fingers crossed that this application is successful and we receive a healthy allocation of funding from the Government to help keep Trilogy afloat. 
As previously mentioned, once the application process is open we will be actively applying for Business Discretionary Grants for each facility including Peterborough. We are also applying for the second round of recovery funding from the BFI for the Cinema. 
We have been working with NCC regarding using the sites for mass testing facilities and I will keep you updated on this situation. We are also speaking directly with NGH regarding how we can support frontline key workers through online fitness classes and providing access to Cripps for NHS staff, at what is a difficult time for key workers. 
I can confirm that with the new Unitary Authority launching officially in April, we are working hard to develop new working relationships within this new Authority and gain support for Trilogy at every level from our new partners. 
With no confirmed date for the end of lockdown and with membership income on hold, we are reviewing all possible opportunities to generate income for Trilogy. Although work in progress, we are actively reviewing membership charges for live online classes, paid on-line PT, outdoor classes and paid online Junior Activities. If you have any good ideas how Trilogy can generate income whilst closed, please let me know by emailing via the staff webpage. 
I can confirm that Trilogy is now able to re-start in-house NPLQ team training, enabling Lifeguards to maintain the hours required for their NPLQ. Once the dates, times and locations for the in-house team training has been confirmed your Line Manager will let you know A.S.A.P. 
To help support everyone through this difficult time Trilogy has been able to access some free online wellbeing courses from Northampton Counselling Services – running Jan to Mar. To access this information please visit the Trilogy staff web page where you’ll find information for these courses under ‘Staff Support’. 
Any questions, or for further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
6 January 2021 
This may not be the best start to the year. However, Happy New Year to everyone and I hope that even under the circumstances you had a good Christmas. 
Obviously due to the increasing infection rates and the Prime Ministers announcement this week, all Trilogy sites remain closed for business. February half-term is being suggested as a potential re-opening date and an end to the current lockdown, however we await confirmation and will hopefully receive good notice of when we can re-open. 
As previously mentioned, we have now frozen all Trilogy memberships and unfortunately have had to re-introduce furlough (CJRS). Due to limited resources and to reduce costs we have made the decision not to formally write to all employees confirming furlough. Your line manager should have already confirmed this with you and a formal letter will be placed on file for future reference. If you would like a copy of this letter, please contact kmurphy@nltrust.org.uk 
Unless you have been informed otherwise, you’ll be placed on furlough and paid in accordance under the CJRS until further notice. Unfortunately, casual employees who have not worked regular hours in the last quarter of 2020 are not eligible for furlough. We will do everything we can to get everyone in the team back to work A.S.A.P. once we are through this current situation. 
As before to maintain financial stability for NLT, we are reducing all expenditure where possible, reducing and turning down all utility costs, delaying all non-essential payments and maximising all financial support via the CJRS funding. 
After a tough year it is a very difficult start to 2021 for NLT but we will do everything we can within our power to keep the business going and everyone in a job. We will maximise the discretionary funding announced by the Chancellor this week by applying for the business grants as soon as the portal opens. 
During Christmas we submitted our ‘Expression of Interest’ for the National Leisure Recovery Fund via DCMS. Our funding application is ready, and it will be submitted early next week. We are confident we will receive a healthy allocation from this funding. 
We are also liaising with NCC to see how we can support and act as CV-19 test and vaccinations centres for our local community, supporting an end to this situation. 
During this difficult start to the year please keep in-touch with your colleagues and use the resources available on both here on the staff webpage & our Trilogy at Home webpage to stay activate and stay in-touch. 
Any questions, or for further information please use the form at the top of the page. 
Team Trilogy 
John Fletcher 
Managing Director 
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