Update - 25 March 2020 Dear Member, This week the UK population has been asked by the Government to stay at home with no unnecessary journeys or social contact to address the spread of the COVID-19 pandemic. We are conscious of not only the social restrictions this has on individuals, families and the communities that we serve but also the financial challenges that many people are experiencing. We are grateful to those Trilogy members who are continuing their membership with us. As you’ll be aware we are a not for profit organisation and all of our profits are reinvested into facilities and services for the benefit of Northampton residents and the communities that we serve. By continuing your membership at this challenging time you really are making a difference to local people both now and in the future. We do appreciate that some of our members will want to freeze their membership while our centres are closed due to COVID-19 restrictions. Whereas it is usual practice for us to require 30 days-notice for cancellation of a memberships we are conscious of the unique situation the UK is in. Therefore upon requests for freezing of membership our team is working as quickly as possible to process those requests. Our direct debit system is manged by external specialists Harlands. They manage similar systems for business and organisations across the UK and they are understandably experiencing high levels of requests. Therefore upon any request we receive to freeze membership please be aware it may take up to 21 days for Harlands to action that request. Due to the high volume of requests at this time, we are unable to send an email to confirm the freezing but please be assured it will be actioned as soon as possible. We do appreciate your understanding at this challenging time and thank you again to those of you that are able to continue your membership of Trilogy. CLOSURE OF LEISURE CENTRES & GYMS 20 MARCH 2020 Dear Customers Following the recent government announcement we are closing all of our centres at the end of the day today, Friday 20 March. We would like to take this opportunity to sincerely thank all of our employees who have been working tirelessly on the front line as the situation has evolved. As a Charitable Trust we are heartbroken at having to close our centres and stop the delivery of all of our physical activity programmes across local Northampton communities and in Peterborough. These are unprecedented and challenging times for everyone however, we believe in pulling together for the benefit of our communities and we know that as Trilogy members and customers you are with us on this. Every penny we receive from your memberships is reinvested back into our facilities and physical activity projects we deliver in the local community. The temporary closure of our buildings has huge consequences not only for us as a Trust but also the health of our customers & communities. We are reaching out for your support and to ask you to continue with your monthly membership direct debits if you are able to do so during this difficult time. We do understand that this is not possible for everyone and therefore are putting processes in place to give you the option of freezing your membership until we re-open. We have put together some FAQs on our website which contains information on how to do this. We ask for your patience whilst we work as quickly as we can to process these requests. Our FAQs can be found below Staying fit and active is the best way to build a strong immune system and stay healthy. We are busy putting together workouts, tips and advice on how you can stay active at home and in your local open spaces. Please do follow our social media channels over the coming weeks as we aim to continue to inspire active lifestyles and keep the Trilogy community active virtually. Thank you for your continued support. Best Wishes Ian Redfern Managing Director Customer FAQs When are you closed from and when will you re-open? All of our centres – Berzerk, Cripps Recreation Centre, Danes Camp Leisure Centre, Duston Sports Centre, Lings Forum Leisure Centre, Mounts Baths and Trilogy Health & Fitness Peterborough will be closed from end of business on Friday 20 March 2020. We hope the closures will be for a minimal period of time but as yet we do not have a confirmed date for re-opening. Can I freeze my membership? We are offering our direct debit members the opportunity to freeze their membership at no extra charge until we re-open. How do I freeze my membership? If you wish to freeze your membership please email email@example.com We thank you in advance for your patience as we work through your requests as quickly as possible. Will you be providing home workout video content? We are providing all our members with ways to stay fit and healthy at home. We are working on home workout videos that will be made available via our social media channels in the coming days. Our partner Les Mills is also providing free workouts to help keep you active and working out at home. These are available at https://watch.lesmillsondemand.com/at-home-workouts What will happen to your employees whilst you are closed? The welfare of our employees is of utmost importance to us. Where possible employees will be working from home and continuing in their roles. Where this is not possible we are working with our partners to access central government funding to help us retain our employees during this difficult time. CORONAVIRUS (COVID-19) UPDATE FROM TRILOGY LEISURE 18 MARCH 2020 Dear Customers We have taken the decision to close The Forum Cinema today, Wednesday 18 March, until further notice. This decision was made in light of the current Coronavirus (COVID-19) situation and the recent government advice which we continue to carefully monitor and follow. We deeply value our movie-loving customers and your health and wellbeing is our number one priority during this difficult time. We are proactively contacting any customers that have already made a payment to arrange a refund. All of our other centres including Berzerk, Cripps Recreation Centre, Danes Camp, Duston Sports Centre, Lings Forum Leisure Centre and Mounts Baths are still fully open with full use of the gym, classes, racket sports and swimming pools. As ever we look forward to welcoming you to our centres and please be assured that we look forward to welcoming you back to The Forum Cinema as soon as possible to enjoy a full slate of film releases. Thank you for your continued support. Best Wishes Ian Redfern Managing Director 17 MARCH 2020
As we enter these unprecedented times due to the Coronavirus Pandemic we wanted to reach out and ask for your support.
As a Charitable Trust all of the profits we make are reinvested in our facilities for customers to use as well as fund physical activity projects in our local Northampton communities. Your continued membership at this challenging time for everyone really does make a big difference to those communities.
As of today our centres are open and our activities are running as usual. As ever we look forward to welcoming you to our centres.
We do though appreciate that this may change over the coming days and weeks as government guidelines are updated.
Staying fit and active is our best way to build a strong immune system and stay healthy. If you can’t make it to one of our centres right now due to the Coronavirus, here is a free option from our partner Les Mills to help keep you active and working out at home.
This platform offers 95 free workouts across 8 categories. We promise it won’t automatically collect your data and it will remain available as long as the disruption from Coronavirus continues.
We will continue to provide updates via our website and social media channels as the situation develops.
Thank you for your continued support.
CORONAVIRUS (COVID-19) UPDATE FROM TRILOGY LEISURE
16 MARCH 2020
We wanted to take this opportunity to reassure you that we are taking the recommended extra precautions across our centres to help protect our customers and staff with the current Coronavirus situation.
We are monitoring very closely the advice from Public Health England and we will let you know if anything changes.
In the meantime we of course look forward to continue welcoming you into our centres.
Here is what we’re doing to keep you safe at this important time:
• We are continuously monitoring COVID-19 developments and are following the advice and guidance of Public Health England.
• We have increased the number of cleaning hours across our centres.
• We have extra stocks of hand wash and are supplying anti bacterial spray and blue roll across all of our gyms and fitness studios.
• We have information posters in all of our centres giving advice on how our customers can protect themselves and each other.
• We are monitoring our community based programmes and advising that if you feel unwell please do not attend.
Here is what we’d like you to do to help us and other members:
• Please wash your hands regularly with soap for a minimum of 20 seconds.
• Please cover your nose & mouth if you sneeze or cough and catch it in a tissue, or into your elbow if you’re mid-workout.
• Please wipe down gym and studio equipment before and after use with the antibacterial spray and blue roll that is provided in our gym’s and studio’s
• If you feel unwell please stay at home. If you have just returned from a country designated as high risk then please also stay at home.
We will update our website and social media channels with any further information as it becomes available.
Thank you for your continued support.